Returns and Refunds Policy
Refunds and returns
If for any reason you are not completely happy with your purchase, just contact us within 30 days, and we will refund your purchase price.
We always strive to ensure your absolute satisfaction. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Goods, please tell us at the earliest opportunity:
i) exactly what is the fault;
ii) the date, if relevant, when the fault became apparent;
iii) when and how you discovered the fault;
iv) how the fault affected your use of the Goods;
v) images of the damage may be required for further assessment
To do this, it is essential that you follow the instructions below.
You must write to us by email to firstname.lastname@example.org or by letter to PO Box 169 Coburg, Vic 3058, that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
The Goods must be returned to us as soon as any defect is discovered.
So far as possible, Goods should be returned:
i) With both Goods and all packaging as far as possible in their original condition.
ii) Securely wrapped.
iii) Including our delivery slip.
iv) At your risk and cost.
If you do not follow this procedure, we may be unable to identify you as the sender of the Goods.
Cancellation of order
You may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it.
Details of our after-sales service and guarantees, if any, are given on our website.
If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any.
If you cancel after we have despatched the goods, we will refund the price of the goods only.
The option to cancel your order is not available if the Goods are:
i) Made or altered to your specification.
ii) Shrink wrapped or otherwise sealed Goods, which have been opened.
**If you cancel your order after we have despatched the Goods, you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.
You are responsible for the cost of returning the Goods to us.
To assist us in identifying your Goods on receipt by us, we ask you to telephone 1300 300 449 for a returns reference to be placed below our address / returns label.
If you fail to return the Goods within 14 days, we are entitled to arrange for their collection. If we do we shall look to you to repay us the cost of collection.
After we receive and inspect the Goods, subject to the above paragraph**, we will refund your money within 30 days.
(*Please note, the above applies to online purchases only)