Testimonials

Testimonial 1

Hi Franco,

I would just like to say what fantastic service we have had from the word go.

We initially purchased our furniture from the Homemaker centre on Warrigal Rd near Chadstone and the sales assistant (TB 73..Maria I think) was extremely helpful and made our purchase feel like an investment rather than an expense which made us feel very comfortable.

We got the white glove service (a great initiative as setting up can be such a pain) which meant Adriatic took all the rubbish away and that was worth its weight in gold. When Maz came to deliver the furniture nothing was too much trouble,everything was set up in a most professional manner, there was no mess left behind and the guys couldn’t have been more helpful with the whole process. They certainly are a credit to your company and set the standard in customer service (being in that field myself I know what to look for).

We have no hesitation in recommending Adriatic to anyone and will definetly go to you again before anyone else when we need some more furniture. People these days don’t realize that price is long forgotten when quality is assured and with the service your staff have given your company should be proud of them as they have done a great job!

Many thanks,

Lyall

Testimonial 2

Dear Frank,

Just want to say how impressed I have been with your company from the time I stepped into your shop to delivery and especially the after service. Usually once a sale has been made the customer gets forgotten but I must say in your organisation it does appear that "the customer or client" is very important to you. 

I have penciled in the 25th May for delivery of the new lounge but will confirm that as soon as we know our flight return from overseas (if that date suits you).  As we will be returning from overseas the night before perhaps delivery about 11am or just after, if possible would be appreciated. 

It is really commendable to see your kind of service from as I said our meeting with Dushan (I hope I have spelt his name correctly) to Mark who followed up and then yourself with continued positive response.  I will not hesitate to recommend Adriatic to our friends or anyone else we come in contact with.  Keep up the good work.  We need more companies like you out there.

We will be in touch.  Thanks again.

Regards,

Anoush,

P.S.  Also Chris from the leather department was very efficient and pleasant. As I said I am very excited that a company like yours still exists.

Testimonial 3

Dear Frank,

Just an email to say 'thankyou' for all your efforts in keeping me a very happy customer.

The customer service doesn't stop when you walk out the door, it really is great to see that lilly puts 100% care in her customers & i can see why because it starts from the head man first.i would like to congratulate the team of franco,leni & lilly for all your effots in chopping & changing things always pleasant, helpful & never any problem your team are just happy to get things right every time, will continue to make all my purchases from you wouldnt think of going anywhere else & i will continue to recommend your service & quality to everybody i know as my house is fully furnished with your furniture so thankyou adriatic staff keep up the good workmanship.

kind regards
gratefull customer nancy [thankyou]

ps: [dont loose lilly shes a good asset]
not many people take such pride
in there work these days
thanks franco

Testimonial 4

Dear Sir/Madam

I would like to say a huge thank you to staff at Adriatic, head office and thomastown office. I recently had my furniture delivered and most things were damaged so i had to have them replaced. I was very happy with how quickly my furniture did get replaced without any issues. I had a few people ring me to apologise and to let me know that the new furniture will be delivered the following day.
The manager, Lilyana at the thomastowon office has always provided fantastic service, always very helpful and she has been a pleasure to deal with.

Testimonial 5

Hi Lenny,

We would like to take this opportunity to thank you and the staff at Adriatic for your exemplary customer service that we recently experienced with the repair to our 2 seater couch. What can sometimes become protracted negotiations when dealing with some company’s and warranties was not the case with Adriatic.

My sister is considering a purchase of a leather lounge suite and I have highly recommended that she make her purchase from your Richmond Store.

Once again Lenny we would like to thank you for your prompt and professional dealings with this issue.

Regards

Kathy & Chris

Testimonial 6

Dear Frank,

It is with great pleasure I write this email.

Firstly I would like to acknowledge the excellent customer service supplied by Lenny, Toni & Angelique.
They are a credit to Adriatic Furniture, both within the way they handle problems and their commitment to customer satisfaction.

As Lenny can attest to, we have furnished our complete lounge & dinning area with Adriatic furniture which looks fantastic ~ (he has the pictures) and have spent over $ 8,000 with your company.

Lenny has gone above and beyond to make sure we were happy with our purchases and in fixing one of the problems that occurred.
Both Toni and Angelique are a pleasure to deal with. Their professionalism, attention to detail, and communication have made dealing with your company a joy.

I would recommend your company anytime, for both the quality of the furniture and quality of service.

Thanks you once again

Andrew 

Testimonial 7

Dear Lilly,

Just wanted to write to you to say thank you for the wonderful service you have always provided me and my family.

We have purchased all of our furniture from you and you have always given great after sales service to us all.

Thank you very much Lilly.

See you soon. Linda

Testimonial 8

Hello Franco,

I am writing to thank you for your efforts with our couch. 
 
Despite the various delays, it was delivered today and has been very well repaired.
 
In particular, I would like to comment on your delivery drivers - for both pickup and delivery they were fast, efficient, courteous and friendly.  
 
Both my son and daughter are leaving home and will be setting up house within the next 12 months and I'll be sending them on to your firm on the basis of both price and service.
 
Thanks again

Pat Connor