Adriatic Furniture will always strive to ensure your satisfaction, however if you are not completely satisfied with your products, please tell us at the earliest opportunity. Please send us an email, [email protected] specifying the following information:
Once we receive your email, our service department will review your claim and respond accordingly.
All Adriatic Furniture products come with guarantees that cannot be excluded under Australian Consumer Law. As a consumer you are entitled to a replacement, refund for a major failure and for compensation for any other reasonable or foreseeable loss or damage. Furthermore, you are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should your product be defective, you may choose to make a claim under Australian Consumer Law and or the Adriatic Furniture Limited Warranty against defects. The guarantees under the Australian Consumer Law are in addition to any warranty against defects you are given.
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a MAJOR problem.
This is when the item:
Alternatively, you can choose to keep the item and we will compensate for any drop in value.
If the problem is, NOT MAJOR, we will repair the item in a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Proof of purchase is required, e.g. receipt or POS contract, so please keep this handy.
The Australian Consumer Law applies to the following Consumer Guarantees to all goods you purchase:
Major Failure: there is a “major failure” to comply with a consumer guarantee when:
Minor Failure: Something that is not a “major failure”, and can be fixed within a reasonable period of time.
If Adriatic Furniture fails to give you a free repair within a reasonable time or cannot fix your problem, you can:
Consumer Responsibility for returning Products to Adriatic Furniture
You, the consumer are responsible for returning the goods at your expense. We will attempt to minimize all logistics costs associated with the return and or redelivery of your products.
If the cost to return, remove or transport the goods will be significant to you, then Adriatic Furniture must arrange for the goods to be collected from you within a reasonable time.
Exceptions to Guarantees:
No order which has been accepted by Adriatic Furniture can be cancelled without the prior written approval of Adriatic Furniture Management.
Should you wish to cancel your order a request must be made in writing outlining your reason for a cancellation request.
A minimum cancellation fee amounting up to 33% of the purchase price may apply at Adriatic Furniture’s discretion. This fee would cover expenses relating to loss of value, administration and inventory costs and other associated or unforeseen costs.