OUR DELIVERY BOOKING PROCEDURE
Once your goods have arrived, you will be contacted by our delivery team (via SMS) to arrange a suitable date (only) for your delivery and finalise any outstanding balance.

The day prior, you will receive a confirmation SMS advising of an approximate 4-hour delivery window.

We will always attempt to arrive within this window, but this cannot be guaranteed.

No exact or specific time can be provided.

Should details change prior to delivery it is the client’s responsibility to advise us.

It is imperative that we have accurate and up to date delivery information including an email address and business hours contact.

Failure to collect or take delivery of goods after 28 days from the date of contact by our Despatch Department, we will treat this as a request by you to cancel the Sales Order and you will forfeit all deposit monies paid.

PREPARING FOR YOUR DELIVERY
It is important that someone over age of 18 is home to receive delivery of your purchase on the designated day.

Our sub-contractors require your room/s to be ready and clear with sufficient access on delivery of your furniture, it is your responsibility to forewarn us of any challenges such as narrow stairs, steep driveways, elevators or partly built homes.

Further to this we ask you to protect your floors and remove objects that may be in our way that could suffer damage. Please note we are unable to move existing furniture.

If you are purchasing large sized items of furniture, please ensure that you know whether the items will permit safe and convenient delivery into your home. Adriatic Furniture are not responsible for any furniture items that do not fit into your house, Entry points, Driveways, Doorways, Hallways, Stairways, Balconies, Turning areas and internal pathways, apartment, corridors, lifts leading to your property and/or any other obstacle that could cause a problem on the day of delivery.

We will not refund or exchange if this occurs. We are not responsible when there is a real risk that the goods and/or your premises will be damaged due to poor accessibility.

RE-DELIVERY & OTHER CHARGES
Re-delivery charges will be incurred if any of the following situations occur;
Outside Melbourne metropolitan areas will incur higher redelivery fees (quoted on request).

In the event that nobody is home to receive your delivery and allow access to your property.

A delivery is cancelled on the day of the delivery.

If the balance is not paid prior to delivery, your order cannot be scheduled for delivery.

Insufficient access is available to deliver the goods you have purchased and where goods need to be disassembled and/or reassembled. Or where goods may need to be returned to our Distribution Centre.

In cases where furniture needs to be disassembled and reassembled to fulfill a delivery, a minimum cost of $200.00 inc. GST plus additional redelivery charges will apply. Lounges specifically, that need to be disassembled and reassembled, will incur a minimum cost of $250 inc. GST.

To avoid redelivery fees, please advise our Despatch Department (delivery@adriaticfurniture.com.au) prior to your delivery confirmation should you foresee any potential accessibility issues.


ADDITIONAL DELIVERY TERMS & CONDITIONS
Our sub-contractors will always extend every professional courtesy, care and assistance when placing your furniture where required. However, it is at the sub-contractor's discretion whether to proceed with a delivery if any danger ensues. Such danger is regarded as anything posing a threat to your furniture, the client’s property, any vehicles in the vicinity or personnel. Adriatic Furniture will not be held liable for any damage caused when fulfilling your delivery requirements. We reserve the right, at our discretion, to make part deliveries of any order, at no cost to you. If we do not deliver all the products in your order at the same time, that does not invalidate these terms insofar as those part deliveries are concerned.

Despite this, if the client requests or causes Adriatic Furniture to make part deliveries of your products, you will be charged the full delivery charge for each part delivery.

All furniture must not be dragged and once your furniture has been placed into position, Adriatic Furniture will not be responsible for any damage caused as a result of moving furniture from its delivered position.

Our sub-contractors must keep their shoes on when invited into your home to comply with workplace occupational health & safety laws.

Upon receipt of your products, please inspect thoroughly before signing “received in good order” as any claims for scratches, marks, dents or other visible damages will not be accepted after you have signed.
Packaging Removal is not a service offered by our sub-contractor drivers. All packaging and wrapping will remain at the delivery address. Customers are responsible for recycling the packaging materials, which mainly consist of cardboard and plastic.

Every attempt will be made with our logistics partners to meet the estimated delivery time frames quoted. However, the nature of our business means many of our products are imported and we may encounter some unexpected delays which are beyond our control. Keep in mind that your location and order size will ultimately impact the speed of delivery to you.

Delivery dates can only be provided on products that are in stock. If a product/s need to be specially ordered, you will be notified via text message once your products/s have arrived.

You must note that all estimated lead times must be used as a guide only and cannot be guaranteed.

NOTE: For Interstate Deliveries, please allow up to 15 business days from for all deliveries in case of delays. For non-fragile rural deliveries, please allow up to 12 business days from time of dispatch

Services Included:

• Make themselves known to you on arrival and assess the area you would like your goods placed and installed.
  
• For all Room Of Choice deliveries, the products will be unboxed and assembled for you.
  
• For Standard Drop Off deliveries, it will be left in the packaging. We request and recommend you checking and accepting your order is received in good order and condition prior to the team leaving

Services Not Included:
Occupational Health & the safety of our sub-contractor drivers is important to us. Therefore, they are not permitted to do the following:

• Remove their footwear
  Lift any items over balustrades, obstructions, through windows or any other difficult obstacle.
• Remove doors or any other fixtures
• Enter a residence that is not occupied
• Remove or move old / existing furniture products
• Leave any unpaid items in your premises
• Remove or return to collect any unwanted packaging. Please note that all packaging material is to be left at the delivery address premises. It is the responsibility of the client to dispose of this material collectively and sustainably.

The importance of health and safety is our priority, as is our staff, sub-contract delivery teams and members of the public. We understand that they must be given the highest level of protection against risks to their health and safety. If for any reason our delivery teams believe that a delivery poses a health and safety risk, they are within rights to refuse to perform the delivery. If a specialized service is required to uplift any products through an unconventional means*, the cost to do so will be at the expense of the purchaser, NOT Adriatic Furniture. In the event of a re-delivery due to the reasons above, you will be charged a minimum re-delivery fee as per the Adriatic Delivery Information page. If there are multiple items, additional charges will apply.

*Unconventional Means: A height greater than 175cms, requiring a hoist service

At Adriatic, we strive to provide you with the best possible delivery experience to complement our range of exclusive products.

We deliver Australia wide* from Melbourne to metropolitan areas within New South Wales, Queensland, Western Australia, Tasmania, and South Australia. However, regional deliveries within those states are limited and occasionally we will not be able to make a delivery.

If you’re in a non-delivery area, please phone us on 1300 300 449 and we can provide you with a quote.

Please note that our interstate furniture deliveries are to the ground floor only.

We utilise various delivery methods depending on the size of your order. Flat packed, case and bulky goods are sent via selected freight and courier service providers – these are usually delivered to your door by a single serviceman. Customers may be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.

Most courier services do not provide an option to book a specific delivery day or time and surcharges may apply if rescheduling is required. Unpacking, rubbish removal and assembly will not be included with interstate deliveries.

We reserve the right to refuse delivery to specific locations for items which we deem to have a Health & Safety risk. This includes the potential loss or damage of a product, and or to locations that are inaccessible with standard transport and delivery services. In these circumstances, you can choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

Please note:
All deliveries are subject to stock availability and estimated lead times vary based on the type of product ordered and the delivery address.
* Some exclusions apply – For more details please email us at online@adriaticfurniture.com.au
Our delivery locations include metropolitan areas within New South Wales, ACT, Queensland, Western Australia, Tasmania, and South Australia. Regional deliveries within those states are limited and some goods are unable to be delivered.

* For Non-Metropolitan and Rural Areas Quote to be provided upon request*

Yes - Adriatic Delivers Australia-Wide. For Melbourne metro orders, we offer 72-hour dispatch on selected in-stock items, while delivery to regional Victoria and interstate locations is available Australia-wide, with delivery options and costs provided at checkout.

Our experienced delivery team takes the utmost care in handling your furniture. White Glove Delivery, including room placement and professional installation of selected items, is also available.

For more information about delivery and installation options, please speak with our team.

*Non-Metro fees apply to postcodes that are greater than 60kms from our Preston Distribution Centre. These include the following (and surrounding areas):

Geelong, Bellarine, Frankston, Mornington Peninsula, Ballan, Macedon, Woodend, Healesville, Pakenham, Kilmore.

Victorian Regional and other states will require a Quote by Request whereby Adriatic Furniture can provide a recommended courier and the client manages delivery and payment directly.

If products are not collected and/or delivery is accepted within 28 days of initial availability notification given to the purchaser:

1. Adriatic Furniture will request payment in full to the value of the contract of sale.

2. In addition to the above, storage charges will apply at a rate of 5% per month of the total contract of sale. or forfeit your deposit at Adriatic Furniture’s discretion.

As per our terms and conditions, final payment in full must be made prior to delivery instore.

We Can Accept
✓ Cash
✓ Direct Debit
✓ PayID
✓ Visa
✓ MasterCard
✓ Amex
✓ Latitude
✓ Zip
✓ Afterpay
✓ Shop pay
✓ Apple pay
✓ Google pay
✓ PayPal
✓ UnionPay
✓ JCB

We Do Not Accept

✕ Personal or business cheques on delivery
*Credit card Surcharge: Visa or Master Card, or Amex 1.20%