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Accidental Damage Program

Protect your new furniture from the unexpected stains and spills of everyday life with our five-year fabric or leather accidental damage program.
Live life the way you want and enjoy complete peace of mind with the ability to make one claim a year over the five-year period of your plan.*

COVERED BY OUR ACCIDENTAL DAMAGE PROGRAM
Rips
Cuts
Tears
Human bodily fluids
Food
Beverages
Lipstick
Crayons and markers
Ballpoint pen, ink and paint
Dirt and mud
Animal damage such as clawing, scratching or chewing
Damage as a result of deficiencies in the manufacturing process of the leather or furniture
Misuse, abuse or issues arising from lack of care and maintenance
Build up of dirt, grime, and sweat marks
Odours, discolouration and fading
Damage caused by everyday use, such as: general wear and tear, general soiling or cracking, fading, peeling, colour or dye transfer, surface scratches or scuff marks
Damage caused by failure to carry out the application, aftercare and maintenance instructions provided and damage caused by any external sources or influences
Stains caused by fire, wind, flood, sunlight, weather, burst pipes or theft
Furniture used for commercial or rental purposes
Stains from cleaning methods other than those recommended by the manufacturer
Mould or mildew
Damage caused during transportation, delivery or mishandling (includes moving your lounge by any method that causes damage, e.g. tears to headrest areas by mishandling)

Our accidental damage program also provides you with a leather or fabric care kit, tested and proved exclusively for Adriatic’s range of leather and fabric upholstered products, providing you the ideal means to maintain your new Adriatic lounge.

ADRIATIC LEATHER CARE KIT INCLUDES:

250ml leather cleaner
250ml leather conditioner
125ml ink remover
Application cloth
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ADRIATIC FABRIC CARE KIT INCLUDES:

500ml fabric seal (x2)
500ml fabric cleaner (x2)
125ml ink remover
Application cloth
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AFTERCARE INSTRUCTIONS AND STAIN REMOVAL PROCEDURES

A. Should spillages occur please ensure that all stains are attended to immediately to prevent the possibility of any stains “setting in”.

B. Absorb any spillages immediately with a clean cloth or paper towel. Avoid rubbing and blot the area of the spillage. Most household spillages and stains can be easily absorbed and removed.

C. Should you require further assistance, please contact Total Furnishing Care Pty Ltd on (03) 9209 8109 or visit your nearest Adriatic showroom to find out how you can best prepare yourself for any unexpected surprises.

The Adriatic Furniture Customer Service Team must be notified of an incident to be claimed under this warranty within five days of the incident occurring. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To view the Adriatic Furniture Warranty Against Defects and a more detailed description of your rights and remedies under the Australian Consumer Law, please visit our warranty information page. Details of your consumer rights may be found at www.consumerlaw.gov.au. To view the detailed list of the terms and conditions of the Adriatic Accidental Damage Program, please visit our terms and conditions page.