Protect your new furniture from the unexpected stains and spills of everyday life with our five-year fabric or leather accidental damage program.
Live life the way you want and enjoy complete peace of mind with the ability to make one claim a year over the five-year period of your plan.*
| COVERED BY OUR ACCIDENTAL DAMAGE PROGRAM | |
| Rips | |
| Cuts | |
| Tears | |
| Human bodily fluids | |
| Food | |
| Beverages | |
| Lipstick | |
| Crayons and markers | |
| Ballpoint pen, ink and paint | |
| Dirt and mud | |
| Animal damage such as clawing, scratching or chewing | |
| Damage as a result of deficiencies in the manufacturing process of the leather or furniture | |
| Misuse, abuse or issues arising from lack of care and maintenance | |
| Build up of dirt, grime, and sweat marks | |
| Odours, discolouration and fading | |
| Damage caused by everyday use, such as: general wear and tear, general soiling or cracking, fading, peeling, colour or dye transfer, surface scratches or scuff marks | |
| Damage caused by failure to carry out the application, aftercare and maintenance instructions provided and damage caused by any external sources or influences | |
| Stains caused by fire, wind, flood, sunlight, weather, burst pipes or theft | |
| Furniture used for commercial or rental purposes | |
| Stains from cleaning methods other than those recommended by the manufacturer | |
| Mould or mildew | |
| Damage caused during transportation, delivery or mishandling (includes moving your lounge by any method that causes damage, e.g. tears to headrest areas by mishandling) | |
Our accidental damage program also provides you with a leather or fabric care kit, tested and proved exclusively for Adriatic’s range of leather and fabric upholstered products, providing you the ideal means to maintain your new Adriatic lounge.
ADRIATIC LEATHER CARE KIT INCLUDES:
250ml leather cleaner
250ml leather conditioner
125ml ink remover
Application cloth
ADRIATIC FABRIC CARE KIT INCLUDES:
500ml fabric seal (x2)
500ml fabric cleaner (x2)
125ml ink remover
Application cloth
AFTERCARE INSTRUCTIONS AND STAIN REMOVAL PROCEDURES
A. Should spillages occur please ensure that all stains are attended to immediately to prevent the possibility of any stains “setting in”.
B. Absorb any spillages immediately with a clean cloth or paper towel. Avoid rubbing and blot the area of the spillage. Most household spillages and stains can be easily absorbed and removed.
C. Should you require further assistance, please contact Total Furnishing Care Pty Ltd on (03) 9209 8109 or visit your nearest Adriatic showroom to find out how you can best prepare yourself for any unexpected surprises.
The Adriatic Furniture Customer Service Team must be notified of an incident to be claimed under this warranty within five days of the incident occurring. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To view the Adriatic Furniture Warranty Against Defects and a more detailed description of your rights and remedies under the Australian Consumer Law, please visit our warranty information page. Details of your consumer rights may be found at www.consumerlaw.gov.au. To view the detailed list of the terms and conditions of the Adriatic Accidental Damage Program, please visit our terms and conditions page.
Adriatic Delivery Conditions
- I accept all responsibility that the furniture I have purchased from Adriatic Furniture can be delivered and put into place through a normal delivery process.
- I agree that the nominated delivery address has sufficient access so that the product can be delivered safely by the subcontracting delivery team.
- I agree to accept all responsibility that my furniture will fit into the room for which it is intended for use in.
- All original packaging and wrapping will be left at the delivery address, and it is the customers responsibility to dispose of ethically and safely.
- If a specialised service is required to uplift any product/s through an unconventional means*, the cost to do so will be at the risk and cost of the customer.
- Any challenges encountered on the day of delivery could result in additional fees or require product/s to be re-delivered another day which will incur further delivery charges.
- I agree to accept any additional charges for where furniture needs to be disassembled and reassembled in order to access delivery to the residence.
