DELIVERY GUIDELINES & INFORMATION
We require an Australian street or residential address for all deliveries as we cannot deliver orders to a PO Box or parcel locker.
Adriatic Furniture will always strive to provide a premium delivery service to ensure the products you have purchased are delivered, assembled and installed in the correct position in your room of choice. Please ensure that your room of choice is clear and ready for delivery.
Our priority is to provide a safe and efficient delivery process for our sub-contract delivery partners and all our customers.
Our delivery partners will always extend every professional courtesy, care and assistance when placing your furniture where required. However it is the delivery teams discretion to proceed with a delivery if any danger ensues. Such danger is regarded as anything posing a threat to your furniture, the clients property or their physical health and safety. Their aim is to provide a professional delivery service as well as preventing any damage during transportation of your products when delivered to your home.
Whilst our sub-contractors take extreme care when performing your delivery, Adriatic Furniture will not be held liable for any damage caused when fulfilling your delivery requirement. Any damage to property must be reported directly to the sub contract delivery driver/team and recorded at the time of delivery.
Our delivery teams require your room/s to be ready and clear with sufficient access. We require all customers forewarn us of any access and delivery path challenges, such as narrow stairs or staircases, steep driveways, elevators or partly built homes. You are also required to protect your floors, remove objects which may be in our way that could suffer damage or pose a health and safety risk.
All packaging is the responsibility of our valued clients to dispose of in a correct and sustainable manner. Our delivery partners are expected to leave all packaging in a neat and tidy state following your room of choice delivery.
The importance of Health & Safety is our priority, as is our staff, sub contract delivery teams and members of the public. We understand that they must be given the highest level of protection against risks to their Health & Safety. If for any reason our delivery teams believe that a delivery poses a Health & Safety risk, they are within their rights to refuse to perform a delivery.
If a specialised service is required to uplift any product/s through an unconventional means*, the cost to do so will be at the risk and cost of the purchaser, NOT Adriatic Furniture. In the event of a re-delivery due to the reasons above, you will be charged a minimum re-delivery fee as per the Adriatic Delivery Guide. If there are multiple items, additional charges will apply.
In cases where furniture needs to disassembled and reassembled, a minimum cost of $200.00 + additional redelivery fees will apply. Lounges which need to be disassembled and reassembled will incur a minimum cost of $250.00 + additional redelivery fees. In most cases an independent qualified technician will be required to perform the disassembly and reassembly service.
*Unconventional Means: A height greater than 175cms, requiring a hoist service over a Balcony or balustrade through a window.
DELIVERY & ESTIMATED LEAD TIMES
Every attempt will be made with our logistics partners to meet the estimated delivery time frames quoted. However, the nature of our business means many of our products are imported and we may encounter some unexpected delays which are beyond our control. Keep in mind that your location and order size will ultimately impact the speed of delivery to you.
Delivery dates can only be provided on products that are in stock. If a product/s need to be specially ordered, you will be notified via text message once your products/s have arrived.
You must note that all estimated lead times must be used as a guide only and cannot be guaranteed.
Note: For Interstate Deliveries, please allow up to 15 business days from for all deliveries in case of delays. For non-fragile rural deliveries, please allow up to 12 business days from time of dispatch.
EXPECTATIONS & DELIVERY CHECKLIST
In order for us to provide an, efficient & effective delivery service, we ask you to inform us of any potential difficulties associated with your delivery.
Furniture is also more often large & delicate, therefore we ask that you provide us with as much information which can include measurements and or photos of the delivery path which may include staircases, lifts, steep driveways and narrow hallways / access points. Our sub contract delivery teams follow a strict delivery process, ensuring a safe, reliable service and as a result, we may require some extra time to deliver your goods.
PRIOR TO DELIVERY
The day prior to delivery, you will receive an SMS on the mobile phone number provided at point of sale, confirming the estimated delivery window and asking you to confirm acceptance. We will also provide a link to the Adriatic Care Guide for all products. If all of the information is correct, we will require you to text back, ‘OK’.
If any details are incorrect or need to be changed, you MUST contact our head office on 1300 300 449.
If you would like to change your scheduled delivery, please contact our head office on 1300 300 449 or email us on firstname.lastname@example.org
HOW CAN YOU PREPARE FOR YOUR DELIVERY
Below are some helpful tips to ensure a smooth & efficient delivery:
- Check for clear access that we can trolley and/or carry onto your property
- Check width of doorways & walkways to ensure we can get our products through
- Protect & cover your floors as they may get wet & dirty from the trolley wheels and our contractors shoes
- Advise of any difficult or unusual obstacles at your home. E.G. long/steep driveway, steps etc
- Ensure there is nothing blocking the access and pathways for delivery. E.G. cars
- Ensure your pets ae placed in a safe, enclosed area out of harms way whilst we perform your delivery
ON THE DAY OF DELIVERY
Our drivers will always attempt to contact you prior to the arrival of your delivery. In the event of any delay as described above, the driver will call and make you aware of the delay and advise if we need to re-schedule the delivery. You must ensure that all items delivered, are correct, complete & have been checked & are not damaged.
Once you are satisfied you have received our products in good order & condition, you will need to have someone over the age of 18 available to sign for the product/s on your order & they must be able to provide proof of ID e.g. license, credit card used to pay for the invoice. If there is no one on site during the allocated, confirmed delivery time frame, re-delivery charges will apply.
If you encounter any problems with the products that have been delivered, please contact us on 1300 300 882 or email us on email@example.com as soon as possible.
WHAT OUR DELIVERY CONTRACTORS CAN & CAN’T DO
- Make themselves know to you on arrival and assess the area you would like your goods placed and installed.
- For all Room Of Choice deliveries, the products will be unboxed and assembled for you.
- For Standard Drop Off deliveries, it will be left in the packaging. We request and recommend you checking and accepting your order is received in good order and condition prior to the team leaving
Occupational Health & the safety of our sub contract drivers is important to us. Therefor, they are not permitted to do the following:
- Remove their footwear
- Lift any items over balustrades, obstructions, through windows or any other difficult obstacle
- Remove doors or any other fixtures
- Enter a residence that is not occupied
- Remove or move old / existing furniture products
- Leave any unpaid items in your premises
- Remove or return to collect any unwanted packaging. Please note that all packaging material is to be left at the delivery address premises. It is the responsibility of the client to dispose of this material collectively and sustainably.
The importance of health and safety is our priority, as is our staff, sub-contract delivery teams and members of the public. We understand that they must be given the highest level of protection against risks to their health and safety. If for any reason our delivery teams believe that a delivery poses a health and safety risk, they are within rights to refuse to perform the delivery. If a specialized service is required to uplift any products through an unconventional means, the cost to do so will be at the expense of the purchaser, NOT Adriatic Furniture. In the event of a re-delivery due to the reasons above, you will be charged a minimum delivery fee as per the Adriatic Delivery Guide. If there are multiple items, additional charges will apply.
At Adriatic, we strive to provide you with the best possible delivery experience to complement our range of exclusive products.
We deliver Australia wide* from Melbourne to metropolitan areas within New South Wales, Queensland, Western Australia, Tasmania, and South Australia. However, regional deliveries within those states are limited and occasionally we will not be able to make a delivery.
If you’re in a non-delivery area, please phone us on 1300 300 449 and we can provide you with a quote.
Please note that our furniture delivery is to the ground floor only.
If a delivery is in a multi level building or requires difficult access to perform the delivery, the delivery company will not travel past the ground floor front door.
We utilize various delivery methods depending on the size of your order. Flat packed, case and bulky goods are sent via selected freight and courier service providers – these are usually delivered to your door by a single serviceman. Customers may be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.
Most courier services do not provide an option to book a specific delivery day or time and surcharges may apply if rescheduling is required. Unpacking, rubbish removal and assembly may not be included with interstate deliveries.
We reserve the right to refuse delivery to specific locations for items which we deem to have a Health & Safety risk. This includes the potential loss or damage of a product, and or to locations that are inaccessible with standard transport and delivery services. In these circumstances, you can choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
Please note: All deliveries are subject to stock availability and estimated lead times vary based on the type of product ordered and the delivery address.
* Some exclusions apply – For more details please email us at firstname.lastname@example.org
Our delivery locations include metropolitan areas within New South Wales, Queensland, Western Australia, Tasmania, and South Australia. Regional deliveries within those states are limited and some goods are unable to be delivered.
Due to fragility, size, and packaging, selected products are restricted for delivery to the Melbourne metro area only. These products will not calculate towards the total shipping costs in the cart as they cannot be delivered interstate.
Frankston to Dromana $120.00 Dromana to Rye $140.00
Rye to Portsea $155.00
Bellarine Peninsula & Geelong
Geelong $120.00 Beyond Geelong – Quote to be provided upon request
* For Non-Metropolitan and Rural Areas Quote to be provided upon request*
Room Of Choice Installation & Assembly Charges per piece:
|Lounge setting:||$5.00 per seat|
|Bedroom Suite Ensemble:||$45.00|
|Wall Unit or Bookcase:||$80.00|
|Staircases & Lifts:||$20.00 per flight|
|Dining Setting:||7 Pcs: $15.00, 9 Pcs; $20.00|
|Low TV Unit or Buffet:||$10.00|
|Coffee tables & Occasional Items:||$10.00|
|Packaging & Wrapping Removal:||Not Available|
*Small Lamp Tables, Bar Stools, Ottomans and Footstools, and accessories that can be carried with one hand, will incur a minimum delivery drop off fee of $55. This does not include assembly. (MELBOURNE METRO ONLY)
MARBLE DELIVERY & INSTALLATION
The following installation fees apply to marble, ceramic, and stone dining table to Melbourne Metropolitan areas only and are the following minimum charges.
Minimum Delivery & Installation Charge Up To 240cm $180
Minimum Delivery & Installation Charge Above 240cm $290
It is important that someone is home to receive delivery of your purchase on the designated day. The day prior you will be contacted by our delivery department and advised of an approximate 3 hour window of when your delivery will arrive. We will always attempt to arrive within this window, but this cannot be guaranteed. No exact or specific time can be provided.
Should details change prior to delivery it is up to you to advise us. It is imperative that we have accurate and up to date delivery information including an email address and business hours contact. In the event that nobody can be home to receive your delivery or a delivery is cancelled on the day of the delivery, a redelivery charge of $99.00 (Melbourne Metro only) will apply.
Authority To Leave At Home:
If the balance is not paid prior to delivery, your furniture will not be released from our distribution centre.Our sub contractors require your room/s to be ready and clear with sufficient access on delivery of your furniture. It is your responsibility to forewarn us of any challenges such as narrow stairs, steep driveways, elevators or partly built homes. Further to this we ask you to protect your floors, remove objects that may be in our way that could suffer damage. Please note we are unable to move existing furniture.
Adriatic Furniture delivery staff will always extend every professional courtesy, care and assistance when placing your furniture where required. However, it is at the driver’s discretion to proceed with a delivery if any danger ensues. Such danger is regarded as anything posing a threat to your furniture, the client’s property, the vehicle or staff. Adriatic Furniture will not be held liable for any damage caused when fulfilling your delivery requirements.
All furniture must not be dragged and once your furniture has been placed into position, Adriatic Furniture will not be responsible for any damage caused as a result of moving furniture from its delivered position. Adriatic Furniture delivery staff must keep their shoes on when invited into your home to comply with workplace occupational health & safety laws.
In cases where furniture needs to be disassembled and reassembled a minimum cost of $200.00 plus additional redelivery fees will apply.
It is important that sufficient access is available to deliver the goods you have purchased. In cases where the goods need to be disassembled additional charges will apply. Lounges that need to be disassembled and reassembled will incur a minimum cost of $250 including GST plus an additional redelivery fees if the lounge delivered needs to be returned to the Distribution Centre. To avoid re-delivery fees please advise our Despatch Department in advance of any access problems. Once arrangement for a delivery day is confirmed, there will be a re-delivery charge if no person is at the delivery address on the day of delivery or the delivery is cancelled by the customer on day of delivery. In the event of a re-delivery due to reasons above in paragraphs (b) or (c) an amount of 2 times delivery fees will apply. Out of metropolitan areas will incur higher re-delivery fees (quoted on request). When receiving goods, please inspect thoroughly before signing “Received in good order” as any claims for scratches, marks, dents or other visible damage will not be accepted. If you fail to collect or accept delivery of your order after 21 days from our date of contact, we may need to apply a storage fee based on the products purchased. A weekly fee of 10% of the total purchase order amount may apply at our discretion.
As per our terms and conditions, final payment in full must be made prior to delivery instore. We accept Cash, Bank Cheque, Direct Debit, EFTPOS (no surcharge). Visa, Master Card, Amex, & ZIP pay. WE DO NOT ACCEPT PERSONAL OR BUSINESS CHEQUES ON DELIVERY. Credit card Surcharge: Visa or Master Card 1% Diners or Amex 2%