FAQ
Payment
What payment methods are accepted? Instore Purchase & Online Purchase
We Can Accept
✓ Direct Debit
✓ PayID
✓ Visa
✓ MasterCard
✓ Amex
✓ Cash
✓ Latitude
✓ Zip
✓ Afterpay
✓ Shop pay
✓ Apple pay
✓ Google pay
✓ PayPal
✓ UnionPay
✓ JCB
Do you offer finance online?
Yes. We offer a range of flexible payment options online, including Zip, Afterpay and Latitude Finance.
To learn more about available finance options, eligibility requirements and applicable terms, please visit our Finance Information Page.
All finance applications are subject to the relevant provider’s approval criteria, terms and conditions.
Delivery
How long will it take to deliver my goods? Instore Purchase & Online Purchase
Delivery time varies depending on the item(s), supplier, availability and your location. Rest assured that we will attempt to minimise any inconveniences caused by delays of: manufacturers or transport and/or other unforeseen problems. All delivery times quoted at point of sale are an approximate only.
Do I need to be home to accept my delivery?
Yes. An adult aged 18 years or over must be present on the scheduled delivery day to provide access, inspect the furniture and sign to confirm it has been received in good order.
The day before delivery, you will receive an SMS confirming an approximate four-hour delivery window. Please note that an exact arrival time cannot be guaranteed.
If no one is available to accept the delivery, or access cannot be provided, the delivery will need to be rescheduled, and re-delivery charges may apply. Charges may also apply if a delivery is cancelled on the day or cannot proceed because of insufficient access.
Please ensure rooms and access pathways are clear before the delivery team arrives, and advise us in advance of any access issues, such as stairs, lifts, narrow doorways or steep driveways. If you need to make changes to your delivery arrangements, contact our Despatch team at delivery@adriaticfurniture.com.au before your delivery is confirmed.
For full details, please refer to our Delivery Terms & Conditions.
Are you delivering Australia Wide?
Yes - Adriatic Delivers Australia-Wide. For Melbourne metro
orders, we offer 72-hour dispatch on selected in-stock items, while delivery to
regional Victoria and interstate locations is available Australia-wide, with
delivery options and costs provided at checkout.
Our experienced delivery team takes the utmost care in
handling your furniture. White Glove Delivery, including room placement and
professional installation of selected items, is also available.
For more information about delivery and installation
options, please speak with our team on 1300 300 449 or email online@adriaticfurniture.com.au
Is Click & Collect / Customer Pick-Up available?
Yes. Eligible items can be collected from our Preston Distribution Centre at 78–82 Chifley Drive, Preston VIC 3072.
Collections are available by appointment on Wednesdays and Fridays between 10:00 am and 2:00 pm. Once your order is ready, we’ll provide collection instructions and arrange a suitable appointment time.
When shopping online, the Click & Collect option will appear at checkout if your selected item is eligible for collection.
Please note: Click & Collect cannot be selected if your cart includes items that are not eligible for pick-up. In this case, please place two separate orders—one for delivery items and one for items available for collection.
What if I need to advise of a change of address or delivery date?
Please contact our Customer Service team as soon as possible on 1300 300 449 or email delivery@adriaticfurniture.com.au.
To help us assist you promptly, please quote your order number or customer number, which can be found in the top-right corner of your sales order.
Warranty
Do the goods come with a warranty?
Warranty coverage varies by product. For information about coverage, exclusions and eligibility, please review our Warranty Information.
You can also call 1300 300 449 or email contact@adriaticfurniture.com.au, and our team will assist you with the next steps.
What do I do if have a problem with my furniture?
Warranty coverage varies depending on the product. If you require assistance, the quickest way to contact us is to lodge a Service Request through our website and provide the relevant details.
You can also contact our team on 1300 300 449 or email contact@adriaticfurniture.com.au. We’ll review your enquiry and assist you with the next steps.
Product Care + Information
Can I change the configurations of the furniture?
Yes. Many Adriatic Furniture designs are available in a range of configurations, allowing you to create a layout that suits your space, style and lifestyle.
Whether you want to maximise your available space, refresh your room or accommodate guests, our flexible furniture options can help meet your needs. Please check the configuration options on the relevant product page or speak with our team in-store to explore the choices available.
Are there any special ways I need to care for my furniture?
Taking proper care of your furniture will help ensure you can enjoy it in optimum condition for years to come. Please refer to the care links on the product pages; these will take you to a care guide relevant to the article of interest
Is leather all the same?
No. Leather is a natural material, so every hide is unique. Variations in colour, grain, texture and natural markings are part of its character and help distinguish genuine leather.
For more than 50 years, Adriatic Furniture has maintained a strong commitment to sourcing and offering quality leather furniture you can purchase with confidence. See here
What if the product is out of stock?
Some of our popular items may occasionally be out of stock. Please contact our Customer Support team on 1300 300 449 or email online@adriaticfurniture.com.au We’ll be happy to check availability, help source the item you’re looking for, or a suitable alternative.
Customer Support
Where can I view the products?
Please visit our store locator on the website for all retail store details. For all other states, if you have any questions regarding the product(s) displayed on this site, please do not hesitate to call our customer service centre on 1300 300 449 or email to online@adriaticfurniture.com.au
How do I contact Adriatic Furniture?
Please contact us on 1300 300 449 or by e-mailing us on info@adriaticfurniture.com.au
Where is Adriatic Furniture located?
What is Adriatic’s ABN?
63 005 745 362
