CANCELLATION & REFUND REQUESTS         

Any order placed in-store or online (excluding any custom-made order*) accepted by Adriatic Furniture Pty Ltd may be cancelled without prior written approval of Adriatic Furniture.

If an order is cancelled after more than 2 days from the date of purchase, a minimum cancellation fee of up to 50% of the purchase price will apply at the sole discretion of Adriatic Furniture. This fee would cover any loss associated with and includes; loss of value, administration and processing, any inventory and distribution cost, and/or any other associated costs.

If the purchaser wishes to cancel their purchase, a request is required to be made in writing stating the reasons for the cancellation request. Adriatic Furniture does not provide a refund for change of mind. Cancellation/Refund requests must be sent to contact@adriaticfurniture.com.au.

• Refunds for products which have been delivered and accepted in good order and condition, will only be refunded at Adriatic Furniture’s discretion and approval of the request. Upon approval, all agreed items must be picked up and returned to Adriatic Furniture in the original packaging and the condition in which they were delivered. If products are returned not in the same condition in which they are delivered, Adriatic Furniture will advise of any associated costs to return the products to their original and new condition. The associated costs will be the responsibility of the purchaser, and all costs will be deducted from the refund amount. All refund payments will only be made in the same payment method in which a deposit or balance payment was made to Adriatic Furniture.(Excluding Cash payments which will be issued via Bank Transfer)

• Adriatic Furniture reserves the right to accept or reject in its absolute discretion any order, or part of an order, which it may receive from you for a Product identified as floor stock. In all cases, the full price of the Product is payable at time of sale. No deposit will be accepted. Before or at the time of placing an order and making payment, you acknowledge and agree that you have inspected the Product and satisfied yourself that;

       A. The Product is or may be, defective, damaged, which may include marks, scratches, wear, missing parts or flawed and may not operate as intended, or at all;

       B. The Product meets your requirements and is suitable and sufficient for your intended purpose in all respects and despite being defective, damaged, flawed or inoperable.

       C. You are not entitled to a remedy for faults specifically disclosed or visible upon reasonable inspection at time of sale

       D. The Product must be delivered within 28 days from date of purchase.

       E. On specific products with known defects, Adriatic Furniture should provide express information about the defect and not rely on consumer inspection.

CUSTOM MADE ORDERS

Custom made orders are any product which requires it to be specifically ordered and made to an individual customer specification. This includes a specific color or size other than what is displayed online and in store.

(a) The goods the purchaser has ordered will be made specially for the purchaser.

(b) Adriatic Furniture will not commence making the goods until a minimum 50% deposit is received.

(c) The purchaser is not entitled to a refund on any custom-made order.

(d) A custom-made order cannot be cancelled or varied after 2 days from the date of order and customer signature.

(e) The estimated delivery period (not guaranteed) commences 2 days after a minimum 50% deposit is received.

(f) Adriatic Furniture will endeavor to deliver your custom-made order in the delivery period estimated.

ORDER CANCELLATION

At Adriatic Furniture, we understand that in some extreme and rare circumstances, cancelation can be difficult to avoid. Order can be cancelled within 2 days of placing your order and minimum deposit monies received. If you request to cancel your order beyond the second day from the date of the order and this request is accepted, you will forfeit all deposit monies paid.

Adriatic Furniture imports a significant proportion of its goods from both domestic and international suppliers. In rare circumstances, such suppliers may be unable to fulfil orders placed.

In the event that Adriatic Furniture is unable to supply the goods due to supplier failure, any act of God, fire, earthquake, flood, storm, strikes, lock-outs, bans, pandemics (whether or not known at any relevant time) including Covid-19 (and other coronaviruses), other industrial disturbances, war, civil riot, government interference, by-laws, rules and regulations or order of any competent authority that is beyond Adriatic Furniture, its supplier’s, subcontractor’s, manufacturer’s or any carrier’s control and that could not reasonably have been expected to have known at the time Adriatic Furniture receives an order from you. 

In such circumstances, any deposit paid by the purchaser will be refunded in full, and Adriatic Furniture shall have no further liability to the purchaser whatsoever.
Without limitation, if a Force Majeure Event arises, Adriatic Furniture may be prevented, hindered, or delayed in the performance of its obligations under the contract of sale. To the extent that such non-performance, delay, or failure is attributable to a Force Majeure Event, Adriatic Furniture shall not be liable for any loss, damage, or delay suffered by the purchaser, other than the obligation to refund any deposit paid.

The purchaser may cancel their order within 2 days from the date of purchase, with a minimum cancellation fee of $65.00 to apply. Upon approval, a refund will be processed within 7-10 business days from which the cancellation request has been approved. All refunds will only be provided to the same method of payment as the payment received from the purchaser.

All sales orders including any custom-made orders that have been custom-made, specially ordered, manufactured or specifically sourced cannot be cancelled or varied after two (2) calendar days from the Sale Order date.

Clearance, ex-display, and/or floor stock products purchased online at a discounted price, will be clearly marked on both the product page and on checkout. These products are not in a new condition. They are non-refundable and cannot be returned as the range has been discontinued, and/or replacements may not be available should issues arise. These items have been removed from their original packaging and may have minor wear and tear and/or imperfections. Inspection is highly recommended if you are located outside of Melbourne, regionally or interstate, where you will need to make arrangements to inspect the goods before they are delivered/collected.

Any request to cancel this sales order beyond the second day of this order, and this request is accepted, The customer will forfeit all deposit monies paid. This fee would cover any loss associated with and includes; loss of value, administration and processing, any inventory and distribution cost, and/or any other associated costs. If the purchaser wishes to cancel their purchase, a request is required to be made in writing stating the reasons for the cancellation request. Adriatic Furniture does not provide a refund for change of mind. Cancellation requests must be sent to contact@adriaticfurniture.com.au

RETURN OF GOODS.

The purchaser is responsible for returning the goods to Adriatic Furniture at the purchaser’s expense if the purchaser had collected the goods from Adriatic Furniture. Before goods are returned, the purchaser should make arrangements with Adriatic Furniture to receive the goods.
However, if the item is faulty and/or the cost to return, remove or transport the goods will be significant to you and you have paid any delivery/service expenses in full, then Adriatic Furniture must arrange for the goods to be collected from you, within a reasonable time and at the expense of Adriatic Furniture.

PRICING

All Adriatic Furniture prices are quoted inclusive of GST. On purchase, you are agreeing to pay all associated taxes (including GST) payable in connection with this contract. Adriatic Furniture reserves the right to alter or change pricing at its sole discretion without prior notice.

PAYMENT

Payment in full for all contracts / products must be made at the time of purchase or, a MINIMUM deposit of 50% must be paid with the remaining payment made PRIOR TO DELIVERY.

REFUSAL OF A PURCHASE

Adriatic Furniture may refuse to proceed with your purchase or contract or any part of your purchase without liability to you for that refusal to proceed if:
– Due to unforeseen circumstances a product/s in that purchase becomes or is unavailable;
–  If there is an error in a written price/s or the description of a product in that purchase
–  For any order accepted by Adriatic Furniture, we will endeavor to supply the product(s) in that order to you in accordance with these Terms & Conditions