CANCELLATION & REFUND REQUESTS         

Any order placed in-store or online (excluding any custom made order*) accepted by Adriatic Furniture Pty Ltd may be cancelled without prior written approval of Adriatic Furniture. If an order is cancelled after more than 3 days from the date of purchase, a minimum cancellation fee of up to 33% of the purchase price will apply at the sole discretion of Adriatic Furniture. This fee would cover any loss associated with and includes; loss of value, administration and processing, any inventory and distribution cost, and/or any other associated costs. If the purchaser wishes to cancel their purchase, a request is required to be made in writing stating the reasons for the cancellation request. Adriatic Furniture does not provide a refund for change of mind. Cancellation/Refund requests must be sent to contact@adriaticfurniture.com.au.

  • Refunds for products which have been delivered and accepted in good order and condition, will only be refunded at Adriatic Furniture’s discretion and approval of the request. Upon approval, all agreed items must be picked up and returned to Adriatic Furniture in the original packaging and the condition in which they were delivered. If products  are returned not in the same condition in which they are delivered, Adriatic Furniture will advise of any associated costs to return the products to there original and new condition. The associated costs will be the responsibility of the purchaser and all costs will be deducted from the refund amount. All refund payments will only be made in the same payment method in which a deposit or balance payment was made to Adriatic Furniture.
  • Clearance, ex-display, and/or floor stock products purchased online at a discounted price, will be clearly marked on both the product page and on checkout. These products are not in a new condition. They are non-refundable and cannot be returned as the range has been discontinued, and/or replacements may not be available should issues arise. These items have been removed from there original packaging and may have minor wear and tear and/or imperfections. Inspection is highly recommended if you are located outside of Melbourne, regionally or interstate, where you will need to make arrangements to inspect the goods before they are delivered/collected.

CUSTOM MADE ORDERS

A ‘Custom Made’ order is any product that needs to be specially ordered in a covering, material or finish , either leather or fabric, in a different colour other than what is displayed at an Adriatic showroom. A Custom made order will always require a longer lead time in which the products need to be specially made and imported. The purchaser acknowledges and agrees that:

A minimum deposit of 30% of the total purchase price is required on any “To Be Ordered” or  “Custom Made Orders”. Custom made orders can be classified as any product which requires it to be specifically ordered and made to an individual customer specification. This includes a specific colour or size other than what is displayed online and in store.  (a) The goods the purchaser has ordered will be made specially for the purchaser. (b) Adriatic Furniture will not commence making the goods until a minimum 30% deposit is received. (c) The purchaser is not entitled to a refund on any custom made order. (d) A custom made order cannot be cancelled or varied after 3 days from the date of order and customer signature. (e) The estimated delivery period (not guaranteed) commences 3 days after a minimum 30% deposit is received. (f) Adriatic Furniture will endeavour to deliver your custom made order in the delivery period estimated.

CANCELLATIONS
Any order placed in-store or online (excluding any custom made order*) accepted by Adriatic Furniture Pty Ltd may be cancelled without prior written approval of Adriatic Furniture. If an order is cancelled after more than 3 days from the date of purchase, a minimum cancellation fee of up to 33% of the purchase price will apply at the sole discretion of Adriatic Furniture. This fee would cover any loss associated with and includes; loss of value, administration and processing, any inventory and distribution cost, and/or any other associated costs. If the purchaser wishes to cancel their purchase, a request is required to be made in writing stating the reasons for the cancellation request. Adriatic Furniture does not provide a refund for change of mind. Cancellation requests must be sent to contact@adriaticfurniture.com.au

The purchaser may cancel their order within 3 days from the date of purchase, with a minimum cancellation fee of $45.00 to apply. Upon approval, a refund will be processed within 7-10 business days from which the cancellation request has been approved. All refunds will only be provided to the same method of payment as the payment received from the purchaser.

RETURN OF GOODS IN STORE PURCHASERS (Customer Pick Up)
If the purchaser makes their own arrangements to collect their purchase from the Adriatic Distribution centre, the purchaser is responsible for returning the goods to Adriatic Furniture at their own expense. This means the purchaser has collected the goods from the Adriatic Furniture Distribution centre, and in doing so has accepted all associated assembly of their products. Before goods are returned, the purchaser should make prior arrangements with Adriatic Furniture.

Please choose your purchases carefully as refunds are not provided where you have either changed your mind, or made a wrong selection.

RETURN OF GOODS ON LINE PURCHASERS 

  • We do not accept returns for change of mind. If a product you purchase fails to meet a consumer guarantee, you have the right to ASK FOR a repair, a replacement, or refund under Australian consumer law. You are entitled to return the product if you believe there is a problem.
  • Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
  • Please return the Goods to us as as soon as reasonably possible after the defect is discovered, preferably within 15 days.
  • So far as possible, Goods should be returned:
    • with both Goods and all packaging as far as possible in their original condition;
    • securely wrapped;
    • including our delivery slip;[or manufacturer’s delivery slip]
    • at your risk and cost.
  • You must notify us by email contact@adriaticfurniture.com.au that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint. Please note you may be asked to demonstrate that the problem with the goods was not your fault.
  • In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
  • Most of the Goods are covered by the manufacturer’s guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer’s operating instructions.
  • If delivery was made to Australian address, you are also protected by the Competition and Consumer Act 2010.
  • If we agree that the Goods are faulty, we will:
    • Where the Goods have a major fault, we will; refund the cost of return carriage; replace or refund of the costs of the Goods, as we choose.
    •  Where the Goods have a minor fault, we will; refund the cost of return carriage; repair or replace the Goods as we choose.
  • ON LINE PURCHASERS – CANCELLATION POLICY
    Any ONLINE order (excluding any custom made order*) accepted by Adriatic Furniture Pty Ltd may be cancelled without prior written approval of Adriatic Furniture. If an order is cancelled after more than 3 days from the date of purchase, a cancellation fee of up to 33% of the purchase price will apply at the sole discretion of Adriatic Furniture. This fee would cover any loss associated with and including; loss of value, administration and processing, any inventory and distribution cost, and/or any other associated costs. If the purchaser wishes to cancel their purchase, a request is required to be made in writing stating the reasons for the cancellation request. Adriatic Furniture does not provide a refund for change of mind.
  • The purchaser may cancel their order within 3 days from the date of purchase, with a minimum cancellation fee of $90.00 to apply. Once approved, a refund will be processed within 7 business days from which the cancellation request has been approved.
  • PRICING
    All Adriatic Furniture prices are quoted inclusive of GST. On purchase, you are agreeing to pay all associated taxes
    (including GST) payable in connection with this contract. Adriatic Furniture reserves the right to alter or change pricing at its sole discretion without prior notice.
  • PAYMENT
    Payment in full for all contracts / products must be made at the time of purchase or, a MINIMUM deposit of 30% must be paid with the remaining payment made PRIOR TO DELIVERY.
  • REFUSAL OF A PURCHASE
    Adriatic Furniture may refuse to proceed with your purchase or contract or any part of your purchase
    without liability to you for that refusal to proceed if:
    – Due to unforeseen circumstances a product/s in that purchase becomes or is unavailable;
    –  If there is an error in a written price/s or the description of a product in that purchase
    –  For any order accepted by Adriatic Furniture, we will endeavour to supply the product(s) in that order to
    you in accordance with these Terms & Conditions