RETURN OF GOODS IN STORE PURCHASERS (Customer Pick Up)
If the purchaser makes their own arrangements to collect their purchase from the Adriatic Distribution centre, the purchaser is responsible for returning the goods to Adriatic Furniture at their own expense. This means the purchaser has collected the goods from the Adriatic Furniture Distribution centre, and in doing so has accepted all associated assembly of their products. Before goods are returned, the purchaser should make prior arrangements with Adriatic Furniture.

Please choose your purchases carefully as refunds are not provided where you have either changed your mind, or made a wrong selection.

RETURN OF GOODS IN STORE PURCHASERS

 

RETURN OF GOODS ON LINE PURCHASERS 

  • We do not accept returns for change of mind. If a product you purchase fails to meet a consumer guarantee, you have the right to ask for a repair, a replacement, or refund under Australian consumer law. You are entitled to return the product if you believe there is a problem.
  • Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
  • Please return the Goods to us as as soon as reasonably possible after the defect is discovered, preferably within 15 days.
  • So far as possible, Goods should be returned:
    • with both Goods and all packaging as far as possible in their original condition;
    • securely wrapped;
    • including our delivery slip;[or manufacturer’s delivery slip]
    • at your risk and cost.
  • You must notify us by email contact@adriaticfurniture.com.au that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint. Please note you may be asked to demonstrate that the problem with the goods was not your fault.
  • In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
  • Most of the Goods are covered by the manufacturer’s guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer’s operating instructions.
  • If delivery was made to Australian address, you are also protected by the Competition and Consumer Act 2010.
  • If we agree that the Goods are faulty, we will:
    • Where the Goods have a major fault, we will; refund the cost of return carriage; replace or refund of the costs of the Goods, as we choose.
    •  Where the Goods have a minor fault, we will; refund the cost of return carriage; repair or replace the Goods as we choose.
  • ON LINE PURCHASERS – CANCELLATION POLICY
    Any ONLINE order (excluding any custom made order*) accepted by Adriatic Furniture Pty Ltd may be cancelled without prior written approval of Adriatic Furniture. If an order is cancelled after more than 3 days from the date of purchase, a cancellation fee of up to 33% of the purchase price will apply at the sole discretion of Adriatic Furniture. This fee would cover any loss associated with and including; loss of value, administration and processing, any inventory and distribution cost, and/or any other associated costs. If the purchaser wishes to cancel their purchase, a request is required to be made in writing stating the reasons for the cancellation request. Adriatic Furniture does not provide a refund for change of mind.
  • The purchaser may cancel their order within 3 days from the date of purchase, with a minimum cancellation fee of $90.00 to apply. Once approved, a refund will be processed within 7 business days from which the cancellation request has been approved.