Ph: 1300 300 449

Frequently Asked Questions

Can I pay for my order up on delivery?

Unfortunately we are unable to offer payment upon delivery as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched

What payment methods are accepted?

Payment Methods accepted include VISA, Mastercard, AMEX, Cash, Direct Debit and Bank Cheque.

How long will it take to deliver my goods?

Delivery time varies depending on the item(s), supplier, availability and your location. Rest assured that we will attempt to minimise any inconveniences caused by delays of: manufacturers or transport and/or other unforeseen problems. All delivery times quoted at point of sale are an approximate only.

What payment methods are accepted?

A delivery docket will need to be signed upon delivery to confirm all Goods have been received and in good order and condition.

What if I am not at home when the delivery arrives?

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement, as we require all orders to be signed for, confirming receipt of product in good order & condition. In the event that nobody can be home to receive your delivery or your delivery is cancelled on the day of the delivery a redelivery charge of $75.00 (Melbourne Metro Only) will apply.

Where can I view the products?

Please visit our store locator on the website for all retail store details. For all other states, if you have any questions regarding the product(s), please do not hesitate to call our customer service centre on 1300 300 449 or email to [email protected]

Is local pickup an option?

Due to occupational health & safety (OHS) regulations at our warehouses we are unable to facilitate pickups of our furniture. All orders must be delivered using our extensive courier & delivery network.

What do I do if have a problem?

At Adriatic, we are committed to providing first class customer service coupled with unbeatable value on all of our products. Contact us on 1300 300 449 or at [email protected] if you require any assistance with your product after purchase. Our after sales department is available to help you with any queries after your purchase & most issues are resolved within 48 business hours.

Can I change the configurations of the furniture?

Yes, Adriatic Furniture offers the flexibility to enable you to arrange a configuration of your choice. Whether you’re simply look to give your room a new look, maximise space or have friends stay over, Adriatic’s modular lounges like the Dora, Luca and Isola and many others, are designed to offer countless configuration options to suit your needs.

Are all prices in Australian Dollars (AUD)?

Yes. Prices displayed on this website are the Adriatic Furniture Australia Pty. Ltd. (Adriatic Furniture) current prices. Prices are subject to change without notice by Adriatic Furniture and do not include delivery or accessory costs. Adriatic Furniture reserves the right to correct any errors or misprints (E & OE).

Are there any special ways I need to care for my furniture?

Taking proper care of your furniture will help ensure you can enjoy it in optimum condition for years to come. Please refer to the care links on the product pages; these will take you to a care guide relevant to the article of interest.

Is leather all the same?

No. Leather is a natural product and as such every piece of leather is unique. You can tell your leather is authentic by its distinctive natural markings. You can be confident that Adriatic Furniture has for over 30 years, excelled in the quality of its leather.

Do you offer finance on-line?

Unfortunately we don’t currently offer finance online.

Do the goods come with a guarantee?

Guarantees vary from product to product. Please contact us on 1300 300 449 or at [email protected] if you require any assistance or check the guarantee page here on our website.

What does Adriatic do for the environment?

We’re committed to caring for the environment. That’s why we ensure our timber furniture is harvested from sustainable growth forests, all off-cuts are recycled and we only use non-toxic materials.

What if I need to advise of a change of address or delivery date?

We kindly ask you to call our customer service centre on 1300 300 449 or e-mail us at [email protected] and quote your order or account number

What if the product is out of stock?

Some of our popular stock items may not always be in stock. Please contact customer service centre on 1300 300 449 or e-mailing us on [email protected] and we will attempt to source the item(s) you desire and/or help find a suitable alternative to the item(s) you are seeking.

How do I contact Adriatic Furniture?

Please contact us on 1300 300 449 or by e-mailing us on [email protected]

Where is Adriatic Furniture located?

Please refer to store locator

What is Adriatic’s ABN?

63 005 745 362

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